- Question: I forgot my password. Is there a way to retrieve my password information from the site?
Answer: Yes. On the Login Screen, there is a link labeled 'Forgot your Password?'. Click on that. On the next screen, either enter your name as if appears in the profile or enter your email address as it appears in the profile. NOTE: The 'Forgot my Password' function will not work unless you have a valid email address listed in your User Profile.
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- Question: I would rather not login every time I come to the site. Can't I save my password?
Answer: Yes you can! Simply check the box labeled 'Remember Login Info?' on the login screen, and the web site will store a cookie on your computer. Every time you click Login, the web site will automatically log you in; however, you will still need to enter your login information if you visit the web site on a different computer. NOTE: We highly recommend that you DO NOT save your login information if you are accessing the web site on a public computer.
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- Question: The web site automatically logs me in every time I click Login. How can I get the login screen back?
Answer: You need to discard the login cookie on your machine. To do so, log in and click 'User Profile'. Check the box labeled 'Discard Remember Login Info', and click the Save Settings button at the bottom of the page.
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- Question: How do I log off the web site?
Answer: You can log off by clicking on the Public Home link. This will end your private session. Your login will also time out after 15 minutes of inactivity on the web site.
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- Question: How do I add my picture/information so it shows up when people click on my name in the message board?
Answer: Click on the 'User Profile' link on the menu. On this page, you may enter as much or as little information as you wish to share about yourself. When you are done, click the Save Settings button at the bottom of the page.
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- Question: How do I hide my personal information so other residents cannot see it when they click on my profile?
Answer: Much of the information in the User Profile can simply be deleted. However, certain information is uploaded from the accounting software based on official records for your property, and will reset itself whenever your account record is updated. This information can be hidden from other logged in residents by checking the appropriate 'Hide from Address Book' checkmark. Remember to click the Save Settings button at the bottom of the page when you have made all of the desired changes to your profile.
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- Question: How can I change the user profile/login so the web site knows I am Resident 2, not Resident 1?
Answer: When you first log in, you should see the welcome text at the top of the resident home page. (Welcome Lance, click here if you are Mary). This welcome text indicates which user profile is currently active. To switch profiles, simply click the link next to your name. This will cause any content you create, such as message board posts, to correctly reflect your name.
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- Question: Can I get a list of what has been added to the web site since my last visit?
Answer: Sure! Click What's New from the menu, and click the link at the bottom of the page labeled 'Click Here to see what's new since your last visit.
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- Question: How do I use the Message Board?
Answer: One of the best ways to communicate with other members of the community is through our message board. Any logged in member of the community may create a message board topic and post a message. To create a message board Topic: Click on Message Board on the Menu Bar Click on “Add a New Topic” Complete the “Add a New Message Board Topic” screen Click Save Message Topic The message is stored on the web site. The message is also sent via email to all members who have included their email address in their User Profile and who have “subscribed” (elected) to get these email notifications. To “Reply” to a message board posting: Login to the web site (if you are subscribed, the email will contain a link to the community web site) Click on “Message Board” on the Menu Bar Scroll to find the appropriate message board Click on the message board Scroll to the bottom of the screen Click on “Add a New Message Under This Topic” Complete the “Add a New Message” screen.
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- Question: Can I get an email whenever a reply or a new message is posted on the message board?
Answer: Yes, you can choose to receive a copy of each message board posting in your own email inbox. This choice applies to all message board postings. Click on “Message Board” on the Menu Bar Scroll to the bottom of the screen Click on “Click here to Subscribe or Unsubscribe to the Message Board” On the following screen, choose the “Subscribe” option. NOTE: You cannot reply to a message from the web site from your email program.
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- Question: I was typing a long message in the message board, and when I clicked send, I got a time out error. Did I lose my message?
Answer: Unfortunately, yes. Any login session automatically times out after 15 minutes of inactivity. Since typing a message happens all in one field on one page, this is not considered active by the web server. It is always best to click and drag over a long post and copy it before posting. That way, if the session did time out, you can log back in and paste it right back into a new post.
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- Question: Why is the Message Board listing my spouse's name instead of my own when I post messages?
Answer: When you first log in, you should see the welcome text at the top of the resident home page. (Welcome Lance, click here if you are Mary). This welcome text indicates which user profile is currently active. To switch profiles, simply click the link next to your name. This will cause any content you create, such as message board posts, to correctly reflect your name.
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- Question: How can I get information emailed to me?
Answer: Our web site contains a feature called Email Bulletins, which allow us to send periodic emails of interest to community members. By signing up for an Email Bulletin group, you can automatically receive important announcements, news, and information about our community in your email inbox. Email Bulletins let you know what is going on, and give you the option to visit the web site to read more. To sign up for Email Bulletins, click the Email Bulletins menu link to see the groups that are currently set up, and check the boxes next to the groups that you want to join. If you are interested in starting an email bulletin group, please contact the web site administrator under Requests and Questions for more information.
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- Question: I would like to have my information completely removed from the web site, but I still want to get important emails that are sent out to the community. Is that possible?
Answer: If you do not wish to have access to the web site, but would still like to take advantage of periodic updates, please contact the web site administrator under the 'Requests and Questions' feature, and ask to have your 'account hide' parameter changed to allow this. If you prefer to be removed completely from the web site, with no access or emails, you may instead ask for your account to be disabled.
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- Question: Can I place Real Estate listings on the web site (Homes/Lots for Sale/Lease)?
Answer: If you are trying to sell or rent your home or an empty lot in the community, you can place your listings on our community web site for free! Every month, prospective homeowners come to our web site to find out information on our community, and see what homes are available. To place your free listing, follow these simple instructions: Log on to the site using your unique log in name and password. (If you own more than one lot in the community, you will need to log in to the property you are offering for sale or lease.) Click on the link for the type of entry you wish to make (Homes for Sale, Homes for Lease, or Lots for Sale) At the bottom of the page, click add, edit, delete Homes for Sale. Click Add. Add information about the home or lot. You can include pictures and detailed descriptions, or simply fill in the fields for number of rooms, etc. Click Save New. Click the link at the bottom labeled 'click here to continue'. NOTE: This is a service for homeowners only. If you are a real estate professional, developer, or other and wish to place a listing in our real estate section, please contact the web site administrator under Requests and Questions.
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- Question: I am having a Yard/Garage Sale. Can I post an announcement on the web site?
Answer: The 'Garage Sales' feature allows you to post notices on the web site of upcoming garage/carport/yard sales to inform other residents of this event. Any resident with access to the web site has access to post their own garage sales. To add a garage sale, simply click the Garage Sales link on the menu, and click 'Add, Edit, Delete Garage Sale' at the bottom of the page. When the garage sale listing appears, click the new button at the bottom left to add a new sale. There are a few fields you can choose to fill out. All of the fields are optional, although if a date is not filled in, it will default to the current date. In addition to the dates, you can also specify the timeframe and location of the sale. Finally, the Items field is where you can add a description of the garage sale or list any items you plan to sell. The Garage Sale feature also allows an expiration date. The end date indicates the last day that the sale should be posted on the web site. If the end date is prior to the current date, the item will be deleted from the web site. This works automatically in real-time, so if the expiration date on a sale is 12/1/2003, on 12/2/2003 at 12:00 a.m. the sale will be deleted. The Garage Sale need not be limited to only garage sales, either. You could also post information about a home show for a product display, a Tupperware party or a candle show. The Garage Sales feature can even be an online forum for buying and trading items lying around the house.
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- Question: How can I get contact information on a board member or other resident?
Answer: You may access the address book to get contact information on the community officers, the management company, or other residents. To use the address book, click address book from the sidebar. Next, click the category that contains the individual you are searching for, and then select their name from the list that follows. Alternatively, you can search for an individual in the address book by clicking Find a Neighbor - Click here to Search the Address Book. In the search form that subsequently comes up, type in any information you know about that individual. For example, if you know your neighbor's first name only, you may type that in the first name field, then click search. Any individual having that first name will appear in the search results.
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